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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

Welcome to online payments.

CHANGES TO THE ONLINE PAYMENT WEBSITE FOR CARD VALIDATIONS:

When payers submit a card payment for processing, the ZIP code they enter must match the billing ZIP code on file with their card issuer.  Payments with a mismatched ZIP code will be declined.  This fraud prevention measure helps protect organizations and payers from unauthorized card use.  As an enhanced security practice, it can also reduce the number of disputes related to fraudulent transactions, lowering the rate of chargebacks.  Please check city website: www.comvtx.com for more information.